Will travel to Decatur for training and to provide coverage - with occasional travel to (coverage for) Mattoon - AS needed. Work hours may vary depending on the unpredictable schedule of surgeries - flexibility is essential!

As a full-time, on-site Patient Service Representative - you are a well-rounded customer service professional with extensive administrative office experience. You will be responsible for providing superior patient experience and customer service - in addition to processing prior authorizations; scheduling patient appointments and completing on-demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patients in completion of necessary forms and consents; obtaining and verifying current insurance or other financial information; requesting and recording all co-payments, co-insurance, self-pay, product sales, previous balances, and monies received in the office; updating patient demographic data in the practice management system; scheduling and re-scheduling return appointments according to scheduling guidelines; and performing other daily administrative duties.

Preference will be given to candidates with - at least two years of experience in a dermatology, medical, or other healthcare office setting; familiarity with third-party payer systems (Medicare and commercial insurance); excellent written and verbal communication skills; working knowledge of computer applications such as word processing, medical office management, and spreadsheets; and the ability to accurately record and transmit detailed information. You are detail-oriented, proactive, and takes initiative, with a passion for healthcare.

VitalSkin Dermatology – We are a growing dermatology company with several locations. We offer our employees merit-based competitive pay, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401(k) retirement, voluntary insurance, as well as paid time off (holidays, sick time, and vacation).

Minimum Qualifications

• High school graduate
• 2+ years customer service experience
• Well-developed written and oral communication skills
• Demonstrates understanding of customer service principles
• Working knowledge of computer applications: word processing, medical office management, and spreadsheet
• Ability to accurately record and transmit detailed information
• Ability to exercise good judgment in evaluating situations and making decisions
• Ability to use tact and sensitivity to timing in personal transactions
• Previous experience in operation of office systems including personal computer, printers, copiers, fax, postage machine, and telephone systems

On a typical day, this role is responsible for all aspects of the front office, including:

• Greet arriving patients, providing a superior patient experience.
• Obtain authorizations, as required by payors, prior to patient being seen.
• Schedule patient appointments and complete on-demand eligibility checking.
• Correct any and all eligibility errors prior to patient being seen.
• Verify appointment information and notify nursing staff in accordance with procedure.
• Register and create records for new patients, assist patients in completion of necessary forms and consents.
• Obtain and verify current insurance information or other financial information, as necessary.
• Request and record all co-payments, co-insurance, self-pay, product sales, previous balances, and monies received in the office.
• Update patient demographic data in practice management system.
• Schedule and re-schedule return appointments according to scheduling guidelines.
• Maintain continuity in communication with supervisor regarding expected telephone calls, pages, and potential patient service-related problems and availability of medical and administrative staff.
• Check out services including performing scheduling, authorization, or payment collection in accordance with policies.
• Adhere to patient confidentiality and records release policies.
• Utilize office equipment for copying and fax transmission of documents.
• Maintain and balance individually assigned cash box with receipts.
• Perform end-of-day functions as assigned, including managing no-shows, missing charge reports, posting charges, balancing cash receipts, and creating bank deposits.
• Manage automated reminder system, completing required follow-up action.
• Maintain daily appointment schedule, notifying nursing staff and providers of changes.
• Prepare new patient packets for next day clinic.
• Utilize triage system for all patient-related calls, in accordance with triage procedures.
• Answer calls and resolve issues patients have, including scheduling and patient balances. If unable to resolve, take message and forward to appropriate staff.
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
• Keep lobby and front reception area clean.
• Travel between offices as assigned, typically a couple of times per week, primarily to Urbana and Decatur, with occasional travel to Mattoon.
• Adjust work hours as needed based on the unpredictable schedule of surgeries, maintaining flexibility to meet patient and provider needs.