VitalSkin Dermatology is seeking an experienced Director of Operations to support our providers and clinics in the Louisville metro. This is a senior leadership role that will require travel within the Louisville market.

Essential Responsibilities

• Contribute to organizational mission, vision and goal setting as well as the annual business planning process
• Contribute to the development and monitoring of the Organization’s key performance indicators/scorecard(s)
• Participate in daily team huddles, weekly tactical meetings, and monthly strategic meetings
• Lead by example by adhering to the Organization’s core values

Operations

• Oversee all aspect of the Organization’s Operations Department
• Develop and implement Operational systems/policy development including but not limited to customer service, patient access, operational expenditures, and revenue cycle management at the practice level; obtain top quartile performance in satisfaction and collections.
• Responsible for maintaining positive relationships between practices and the support office
• Responsible for maintaining positive relationships between and with physician partners including identifying and responsively addressing issues and concerns
• Facilitate regular and consistent system communication with practice team members including coaching and leadership development
• Oversee the direction and execution of operational and performance plans for Practices through Practice Managers including monitoring of operating and capital expenditures.
• Assist in the development and analysis of monthly statistical reporting of key performance indicators and develop and implement solutions to address opportunities
• Ensure Practice compliance with regulations and standards including HIPAA compliance
• Help CFO in development of practice strategic plans and annual operating budgets
• Select, hire, and oversee the performance of all Operations team members including, but not limited to practice or regional managers

Practice Affiliation/Integration Management

• Co-lead in the development and execution of due diligence review protocols to identify and analyze potential acquisition
• Co-Lead in the development and execution of integration management protocols for acquired practices
• Oversee the assimilation and integration of practice affiliates.
• Continually look for opportunities to grow existing service and products and expand to new services and products

POSITION QUALIFICATIONS

Minimum Qualifications

• Bachelors’ degree in Healthcare Administration, Business Administration or related field
• 10+ years of experience in healthcare or medical group experience
• 7+ years of supervisory or management experience in healthcare; specifically with a knowledge of the principles and practices of physician office healthcare planning and management
• Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems
• Demonstrated track record of driving world-class organizational performance, high employee engagement, patient experience, revenue growth and physician engagement
• Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective

Preferred Qualifications

• Master’s degree in related field
• Lean Six Sigma Black Belt or Master Black Belt

VSD CORE VALUES

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value everyday; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.